Help Center

  • General
    General
  • Delivery
    Delivery
  • Orders
    Orders
  • Payment
    Payment
  • Careers
    Careers
  • Flower care
    Flower care
CONTACT THE HAPPINESS TEAM
  • How does A Better Florist work?

    Choose which bouquet you want to send here
    Select a time and date for delivery
    Let us know where to send these blooms and they’ll be on their way!

    Where is A Better Florist available?

    We’re available islandwide in Singapore!

    How fast can my flowers get there?

    We offer same-day delivery as well as pre orders! We generally deliver from 9am - 6pm every day of the week. Just pick the most convenient delivery time slots for your recipient!

    How do I get started?

    Have a browse through our beautifully curated bouquets and send our bouquets now!

    How do I contact someone at A Better Florist?

    You can send us an e-mail, call us at +65 8742 4030, or simply start chatting with us using the chat window at the bottom right :)

    I saw a product available yesterday but now it's gone. What's happening?

    Our farm in the Cameron Highlands boasts the perfect conditions for flowers to bloom, but just like humans, our flowers can have bad days too. On these sad days, we have a limited supply of flowers. Since we want to give you the best and freshest blooms, we sometimes have to take products off our website. We do our best to give you the freshest blooms and we will never compromise on that.

    Is there a discount for first time users?

    Of course! Use promo code “ABETTERWELCOME” for $5 off your first order! Enjoy!

  • How are my flowers delivered?

    Our awesome courier team delivers your flowers with car, motorbike or if you're nearby our office, our friendly team may even walk over to say hi!

    How much does delivery cost?

    Nothing! All of our deliveries are free for all our customers. 

    That being said, we are thus unable to guarantee a specific delivery timing as we need to optimize our delivery routes to continue providing cost effective deliveries for our customers. 

    At what timings can I order?

    Order before 3pm and get your blooms delivered the same-day!
    For next-day deliveries and any other pre orders, order anytime you wish! We don’t want to stress you out, so there’s no time limit on placing your orders.

    How do I get a copy of my receipt?

    You’ll receive a confirmation email for your purchase, we can also issue an invoice at your request.

  • Can I change the flowers I ordered / delivery time / delivery address / personal message?

    Of course you can! Simply reach out to us either through an e-mail, call us at +65 8742 4030, chat with us using the chat window on the bottom right quoting your Order ID or you can simply reply to your order confirmation email. Our blooming customer service team would be more than happy to make those changes.

    Can I cancel my order?

    Not a problem at all! (we’re just sad to see you go…) Just reply to your confirmation email saying you want to cancel your order and we will setup a refund that will take 2-3 days to process.

  • What types of payment can I use?

    We accept Visa, Mastercard and we’ll soon be accepting AMEX payments.

    How do I add a promo code?

    Type in your promo code at checkout, on the Payment Info page!

    How long do refunds take?

    Refunds are usually processed within 2 to 3 working days. Reach out to us if it takes any longer and we'll be happy to check what's taking so long!

  • How can I keep the flowers fresh and longer lasting?

    Remove all the wrapping and cotton from the bouquet.
    Fill up your favourite vase with some fresh, cool water.
    Trim the stems.
    Remove excess leaves so that all your beautiful petals get the water. Leaves in water will decompose quickly and shorten the lifespan of your flowers.
    Keep them away from direct heat! They prefer staying cool (calm and collected).

    How fresh are my flowers?

    Super fresh! We get a daily shipment of flowers from our farms in the Cameron Highlands in Malaysia. Your bouquets are made to order and our florists handcrafts your beautiful bouquets with the fresh blooms, ready to be sent out for delivery that day.

    How do I take care of flowers in vases?

    Treat your flowers to some fresh water everyday.
    Trim the stem every day or two.